Toll-Free Telephone Helpline
A toll-free telephone Helpline allows
individuals with MS, family members, care partners, and friends,
to speak directly with one of MSAA's experienced consultants.
This may be someone with a social services or counseling
background, or one of MSAA's trained peer consultants who can
speak first-hand about the many issues and emotions that
accompany this disorder.
MSAA's Helpline may be reached by
calling: (800) 532-7667, Monday through Thursday, 8:30 am to
7:00 pm, eastern time, and Friday, 8:30 am to 5:00 pm, eastern
Helpline consultants are available to
assist individuals with MS, and the people close to them, adapt
to the changes they may be experiencing, as they go through a
life-long process of adjusting their lifestyle to best suit
their changing needs. MSAA's consultants can offer encouragement
to clients and their care partners to identify obstacles and
discover ways to overcome them. Helpline consultants may also
recommend the program(s) offered by MSAA and other resources
that would be of help to the caller, and assist him or her with
the application process.
MSAA's Helpline is an excellent
resource for learning about professionals specializing in MS.
For instance, MSAA's consultants can provide contacts for and/or
- MS research centers nationwide
- Support groups nationwide
- Patient education
- Pharmaceutical financial
- Social Security programs
- Americans with Disabilities Act
- Employment issues
- Vocational rehabilitation
- Attorneys specializing in
- Advocacy groups nationwide
- Mental health counselors
- Safety tips
- Physical therapy
- Occupational therapy
- Overall healthcare information
MSAA's Helpline consultants can also
help a client prepare for a visit to his or her physician. Under
the direction of MSAA's chief medical officer, consultants can
provide much information about symptoms, how they are managed,
and medications for the treatment of MS. From this, clients and
care partners may prepare questions for their healthcare
professional. Additionally, Helpline consultants may assist
clients with the management of their overall healthcare,
including reminders of regular tests and checkups needed for
health issues unrelated to MS.
Individuals with MS, care partners,
family members, and friends are invited to call MSAA's Helpline.
Consultants are there to listen, provide reassurance and
encouragement, answer questions, and link individuals to
"I want to thank you for your
incredible ability to educate, calm, support, and the way you
helped me feel less mentally isolated in this new adventure."
Cherry Hill, NJ
"It is with my utmost delight to
inform you of how I have been consistently supported with
innumerable compassion through the efforts of your incredible
organization and my guardian angel (Helpline consultant). I
have been speaking with her on an ongoing basis for quite
sometime with incredible results on my end. I have gained an
incredible amount of esteem, tranquility, and control of my
bout with multiple sclerosis on many levels."