Ironclad Return Policy!
"Expect an easy purchase, fast delivery, and friendly
Internal Policies | Terms and Conditions |
The purpose of our return policy is to ensure you are
satisfied with your purchases from The Discover My
Mobility. The terms and conditions below apply to your
order and protect the transaction.
If you are unhappy with a returnable item for any
reason, please return it within thirty days from the
DATE RECEIVED for an
exchange or credit of the purchase price less
shipping, tax, and restocking fee.
Some items are
non-returnable. More than 95% of the products on this
web site are returnable at little or no risk to the
customer. However, some items cannot be returned, such
� Special order or special request items.
� Free gifts and promotional items.
� Custom items we make for you.
� Items you customize for yourself.
� Used items no longer resalable.
� Items missing packaging, parts, or instructions.
� Items specifically marked non-returnable.
Refunds, store credits, and exchanges are given at our
discretion after we've evaluated your return. Refunds
are issued once a month by check or money order in
Request an RMA number: Incoming packages without
Return Merchandise Authorization (RMA) numbers are
returned to sender. To request a RMA number, call our
office and provide us with the details of your return.
Provide as much information as possible and we'll
issue a RMA number for the returnable product.
Where to ship your return: When you receive an RMA
number, you'll also receive the address of where to
send your return. Some items are returned directly to
the manufacturer when 1) the manufacturer prefers to
handle returns directly; 2) the return would be
delayed by returning it to us; 3) the return requires
replacement parts or manufacturer refurbishment.
Please Note: Used items may not be returned for any
reason. Items shipped uninsured may not be returned if
A 20% restocking fee applies to all returns! We do not
credit shipping charges, insurance, tax, customs
charges, or return shipping fees. Restocking fees
calculated from your purchase price of the returned
items, minus any discounts received.
Does your return meet this checklist?
☑ Contains only returnable merchandise.
☑ Properly labeled, including your RMA Number.
☑ The package is insured and traceable.
☑ Returned within 30 days of shipped date.
☑ Product must be unused, clean and not damaged.
☑ Original packaging and materials intact.
☑ Return shipping costs are the responsibility of
☑ We recommend that you insure your return. We can
not accept responsibility if damaged in transit.
If for any reason your return
does not meet these requirements your refund will be
Merchandise should be unused,
in its original packaging, and in sellable condition.
We reserve the right to refuse, refund, exchange, or
give a store credit for your return at our sole
Discover My Mobility offers free shipping on most all
products we sell however when an item is returned the
original outbound shipping charges are deducted from
Extended Returns (up to 60 days): We can extend our
return policy for an additional fee. Items returned
within 60 days may qualify for a return at 50%
restocking fee. Your returnable item is not guaranteed
returnable after 30 days. Contact us for details!
Refunds: All credits will be given after receipt and
warehouse inspection approval.
Cancellations: If you cancel your order after it has
already shipped or is a custom order built to your
color request and or size we consider it a return and
the above policies apply. We reserve the right to
charge full shipping costs if the item is refused